Concession Operating Procedures:

• The concession is subject to external health and safety regulations and the contracted Concession Manager has operating procedures to ensure a safe, efficient, and team-oriented environment for everyone. 

 

Applicability of Operating Procedures:

 

• All concession contracted workers and volunteers must abide by the concession’s operating procedures, without exception.

Scheduling of Shifts and Changes to Scheduled Shifts:

• The concession schedule will be posted on the 1st and 15th of each month during the hockey season at approximately 10:00 am. 
• Contracted concession workers and volunteers will be able to modify and delete their shifts up until 24 hours before their scheduled shift. Following that period, the worker will need to contact the Concession Manager. 
• If any concession workers and volunteers need to make changes to a scheduled shift, they are requested to inform the Concession Manager, Sarah Reaman, as soon as possible at 403-586-1559.
• If a replacement worker cannot be found, all concession contracted workers and volunteers will be charged a rate of $30/ hour for the duration of the shift. 
• If the contracted concession worker or volunteer does not show up for a scheduled shift, they will be charged a rate of $30/hour for the duration of the shift.

Orientation and Training:

• When beginning your first shift, either the Concession Manager or one of the experienced back staff workers will provide you with training on working the front of the concession. A list of job responsibilities is posted in the concession.

Age Requirements:

• Concession workers must be sixteen years of age or older to work shifts, without exception. Any inquiries or concerns regarding the age requirement may be discussed with the Concession Manager. 
• Concession workers under the age of eighteen must be on shift with an adult volunteer over the age of majority, contracted worker, or manager. 

Personal Attire:

 

• Closed-toed shoes must be worn. 
• Short sleeves are permitted; however, sleeves must be capped and cover armpits. 
• All individuals serving in the kitchen must wear a clean apron. If aprons become soiled, a new apron should be put on.
• All hair below chin length must be tied back. 
• Individuals with beards preparing and serving food must wear a beard net.
• All persons serving in the kitchen must practice good personal hygiene before their shift.
• It is requested that personal clothing be suitable for a family environment.

 

Food Safety and Public Health Regulations:

• To ensure the concession is compliant with food safety and public health regulations, concession workers are required to abide by the regulations and procedures posted in the concession. 

 

Responsibilities While on Shift:

• The primary responsibilities of concession contracted workers and volunteers are to serve patrons in a timely, efficient, friendly, and professional manner. Concession workers and volunteers are requested to complete additional concession tasks during their shift when there are no concession patrons, or it is quiet.

Other Considerations:

• Concession workers and volunteers are not permitted to bring their children into the concession or to the candy counter while they are on shift due to safety, public health, and customer service requirements. 
• Cell phones are prohibited in the front area during a concession shift. 

 

Additional Requirements and Procedures:

• The Concession Manager reserves the right to establish additional operating procedures, as required. 
• The Concession Manager may remove any concession contracted worker or volunteer not abiding by the concession’s operating procedures and expectations.